Skin Care Products
- If you change your mind about your purchase and wish to return the unopened item(s) for a refund, please contact us within 30 days of your original invoice date to obtain a Product Return Form. All returns require prior authorization or approval by Clinical Resolution Lab., Inc.
- The Product Return Form will be emailed to you shortly after the call. Please fill out the form completely.
- Product Return Form and all unused product(s) you wish to return must be included in the box. Return will not be accepted without a completed form.
- Only items that are unopened, in its original packaging, and undamaged may be returned within 30 days of purchase for a refund minus 20% restocking fee. There will be a non-negotiable 20% restocking fee for all returns. Original shipping and handling charges are non-refundable.
- Only items purchased on SkinCareCRL.com and orders placed directly with us via phone or at the tradeshow(s) can be returned to CRL. Products purchased elsewhere or from other vendors/distributors must be returned to the original provider or their point of purchase.
- Kindly note, Clinical Resolution Laboratory, Inc. is not responsible for lost returns.
- We will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).
- Please allow up to 5-7 business days for the credit to post onto your original method of payment.
Equipment and Accessories
- Only under very special circumstances, CRL may consider a return request, under our sole and absolute discretion. In the event that CRL makes an exception to accept a return on unopened and unused equipment and/or accessories within 30 days of the invoice date, there will be a non-negotiable 20% penalty fee for loss of profit and restocking service. CRL will issue a store credit or credit on the account, minus 20% penalty fee and the original shipping and handling cost.
CRL reserves the right to deny a return and decline a refund if the item(s) is returned to CRL in non-resalable condition.
*Return Policy does not apply to distributors and/or international accounts.
If you have not received a refund onto your original method of payment within 7 to 14 business days, please contact us for a status update. If you do not see a refund after contacting CRL, please contact your credit card company for further information.
Our goal is to provide you with complete customer satisfaction. If you have any questions about how to return or exchange an item, please feel free to call us, Monday-Friday, 8am-5pm PST or email us at email@example.com with any further questions or concerns.